Privacy Policy

1. Introduction

WATTSWAP - A NOVOSYNTH INDUSTRIES BRAND ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, mobile application, and related platforms.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and postal address
• Payment information (processed securely through third-party providers)
• Vehicle information and charging preferences
• Account credentials and profile information

2.2 Usage Information

We automatically collect information about your use of our services, including:

• Charging session data (location, duration, energy consumed, cost)
• Device information and location data
• App usage patterns and preferences
• Network and connection information

2.3 Location Data

We collect location data to:

• Find nearby charging stations
• Provide navigation and directions
• Improve our station database and services
• Analyze usage patterns and optimize network coverage

Location data is collected only with your consent and can be disabled in your device settings. We use location data in accordance with this Privacy Policy and applicable laws.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent
• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights and safety
• In connection with a business transfer

4.1 Third-Party Station Data

Our platform displays charging station information from network partners and third-party CPOs. This data:

• Is sourced from publicly available databases and partner networks
• Is used to provide you with comprehensive station information
• May include location, availability, pricing, and operator information
• Is updated regularly but may not always reflect real-time status

We do not share your personal information with third-party station operators unless you explicitly use their services through our platform.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability
• Withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information. You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@wattswap.ai
Address: WATTSWAP - A NOVOSYNTH INDUSTRIES BRAND, Bangalore, India