1. Purpose
This Policy explains dispatch, shipping, delivery timelines, customer responsibilities, and risk allocation for WattSwap product deliveries in India.
2. Scope and fulfilment model
- Applicable to domestic deliveries within India unless explicitly stated otherwise.
- Serviceability depends on PIN code coverage and logistics constraints.
- Products may ship from different hubs and arrive in multiple packages.
3. Order confirmation and processing
- Order is confirmed only after payment authorization and risk checks.
- Typical processing time is one (1) to three (3) business days.
- Pre-orders, high demand, compliance checks, or force majeure may extend timelines.
- Verification calls may be required before dispatch.
4. Shipping methods and carriers
- Third-party logistics providers are selected based on destination and package profile.
- Delivery mode (surface/air/express) is chosen by WattSwap unless a paid option is offered.
- Tracking details are shared through registered communication channels after dispatch.
5. Delivery timelines and exceptions
- Indicative domestic delivery timeline is two (2) to ten (10) business days after dispatch.
- Timelines are estimates, not guaranteed commitments unless expressly promised in writing.
- Delays from weather, strike, remote-area access, regulatory restrictions, or wrong address details are outside direct control.
6. Shipping charges
- Shipping fees, if any, are displayed at checkout and included in the final invoice.
- Remote-zone, oversized, or express surcharges may apply when shown before payment.
- Mandatory taxes/duties are payable by customer unless explicitly included in checkout total.
7. Delivery attempts and return-to-origin
- Customer must provide complete and accurate delivery details and reachable phone number.
- Carriers typically make up to three attempts before return-to-origin.
- Re-dispatch after return-to-origin may require additional shipping charges.
8. Damage and discrepancy reporting
Missing, damaged, tampered, or incorrect items must be reported within forty-eight (48) hours of delivery with unboxing evidence and order details.
9. Title, risk, and installation separation
- Title transfers on full payment receipt; risk transfers on successful delivery confirmation.
- Shipping completion and installation/commissioning are separate services and may occur on different dates.
10. Governing law and jurisdiction
This Policy is governed by Indian law. Subject to applicable consumer rights, courts at Bengaluru, Karnataka have exclusive jurisdiction.
11. Contact
WattSwap / Novosynth Industries Private Limited
Support: support@wattswap.ai
Legal notices: use the registered office address listed on the official website.