Refund and Return Policy

Version: 1.0

Effective date: 05 May 2026

1. Purpose and policy intent

WattSwap is committed to fair customer treatment while maintaining clear commercial and legal safeguards. This Policy sets out when returns, cancellations, replacements, and refunds are permitted and the process for availing them.

By placing an order, the customer agrees to this Policy, our Terms of Service, and any product-specific terms presented at checkout.

2. Scope

  • Physical products sold by WattSwap, including EV charging hardware and accessories.
  • Service-linked components such as delivery, installation scheduling, and commissioning support.
  • Transactions via prepaid online instruments, UPI, cards, and approved gateways.

3. Key definitions

  • Customer: The individual or legal entity named on the order/invoice.
  • Order: A confirmed purchase with valid order ID and successful payment authorization.
  • Return window: Seven (7) calendar days from delivery unless law or product terms require longer.
  • RMA: Return Merchandise Authorization issued by WattSwap support.

4. Return and refund eligibility

Eligible situations

  1. Item is defective, damaged in transit, or dead on arrival.
  2. Item delivered does not match order confirmation.
  3. Order is cancelled by WattSwap before dispatch.
  4. Paid installation/service cannot be delivered due to WattSwap operational inability.
  5. Refund is required under applicable law.

Common exclusions

  • Activated digital licenses, software keys, or downloadable goods.
  • Custom-made or specially procured products.
  • Damage from misuse, unauthorized modification, or non-approved installation.
  • Requests made after the return window.

5. Return request process

  1. Raise request with order ID, invoice, issue description, and evidence.
  2. WattSwap performs pre-screening and may run remote diagnostics.
  3. Approved requests receive RMA and return instructions.
  4. Pickup or return shipment method is assigned case-by-case.
  5. Inspection is completed within seven (7) business days of receipt.
  6. Written decision is shared with refund/replacement/repair/rejection details.

6. Refund rules

  • Refunds are processed after objective verification.
  • Approved refunds go to the original payment instrument unless law requires otherwise.
  • Typical timeline is seven (7) to fourteen (14) business days from approval.
  • Partial refunds may apply when only part of an order is eligible.

7. Cancellations

Before dispatch: Cancellation can be requested for a near-full refund, subject to non-recoverable processing charges where legally permissible.

After dispatch: Cancellation is treated as a return and governed by eligibility and inspection conditions.

8. Governing law and jurisdiction

This Policy is governed by Indian law. Subject to applicable consumer law, courts at Bengaluru, Karnataka have jurisdiction.

9. Contact

WattSwap / Novosynth Industries Private Limited

Support: support@wattswap.ai

For legal notices, use the registered office address listed on the official website.